SERVICE OVERVIEW
Our team are trained to remove even the most stubborn of stains. We are commonly called out to address stains such as coffee, rust, pet stains, urine and vomit.
Our stomach sinks when we spill something like red wine or coffee on carpet, or your child or pet vomits or has an accident. Don’t worry! We have specialised products that can help. Give us a call, and in the meantime, here’s some things you can do:
- Place a damp towel over the stain (keep the stain damp)
- Do not scrub the stain
- Do not use over-the-counter stain removal sprays on the stain, as time after time we have seen these ‘set’ the stain, making it almost impossible to remove.
- Even if we can’t completely remove the stain, we should be able to significantly improve it. We will discuss this with you before treatment.
- For urine stains, please see the pet section.
Please note: the products used for stain treatment do not carry the same dFe certification as our general products.
We love our pets, but sometimes their ‘accidents’, particularly from urine, can be a headache to deal with. Let us take away that headache for you.
Pet urine odours
- To effectively treat the smell of pet urine, we have specialist products available that neutralize the odour-causing bacteria.
- One-off accidents can be treated by treating the surface of the carpet only.
- When a pet has revisited the same area multiple times, the urine seeps through to the underside of the carpet and into the underlay. In these cases, the area affected needs to be lifted to treat and clean, dried and then relayed.
- Our team is equipped and trained to give you the right advice and service.
- When on site, ask us for recommendations of effective household products to use.
Pet stains
- Urine, when released onto carpet, will cause discolouring to most carpet types due to a process commonly known as chemical burning as it begins to oxidize.
- It is rare to have the colour restored after a chemical burn has taken place.
- The key to avoiding colour stains from pet urine is fast removal.
Services
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Fantastic result, communication great and professional Thank you
Response from the owner:Thank you Kevin for taking time to leave us a review.
Great service, punctual and pleasant to deal with. Carpets look and smell great. Would recommend.
Response from the owner:Thank you so much Dy. We are happy to hear your carpets are looking and smelling great 🙂 We really appreciate you taking the time to leave us a lovely review.
They did a wonderful job, very happy with the result. Fast, efficient and good communication. Highly recommended for your next carpet clean.
Response from the owner:Thank you Stephanie for your kind words. We are so pleased you are happy with the results of the clean 🙂
Very efficient and a great clean. JP is always a pleasure to work with and I like that he uses environmentally safe products
Response from the owner:Hi Cate,
Thank you so much for your kind words! We're thrilled to hear that you were happy with the service and the results. We truly value our clients, and it's great to know JPs efforts—and our commitment to using environmentally safe products—are appreciated. We look forward to working with you again soon!
Warm regards,
The Clean Green Team
Fantastic! Courteous, friendly and a great job done.
Response from the owner:Hi Stanley,
Thank you for the fantastic review! We're so glad to hear you were happy with the service and that you had a positive experience. It's always our goal to provide friendly, courteous service and top-quality results. We truly appreciate your support and look forward to seeing you again!
Best regards,
The Clean Green Team
Very pleased with our clean spotless
Response from the owner:Hi Lynne,
Thank you so much for your lovely feedback! We're delighted to hear that you were pleased with the clean and found everything spotless. Your satisfaction means a lot to us, and we look forward to serving you again soon!
Warm regards,
The Clean Green Team
Awesome service, looking forward to using them again. JP was very accommodating coming round in the evening for a quote and knows just about everything to do with carpets.
The carpets smelt soooo good and clean afterwards and really well priced.
Awesome work team! Happy to support this great local business ☺️
The carpets smelt soooo good and clean afterwards and really well priced.
Awesome work team! Happy to support this great local business ☺️
Response from the owner:Hi Elise,
Thank you so much for the amazing review! We're thrilled to hear you were happy with the service and that JP was able to accommodate your schedule. He truly is a carpet expert, and we're glad his knowledge and care made such a great impression.
It’s wonderful to hear the carpets smelled fresh and clean—just the way they should! We really appreciate your support of our local business and can’t wait to work with you again.
All the best,
The Clean Green Team
Fantastic service as always
Response from the owner:Hi John,
Thank you for your continued support and kind words! We're so glad to hear you're happy with the service—it means a lot to us. Looking forward to helping you again soon!
Best regards,
The Clean Green Team
Punctual in attendance and execution of clean - all resulting in an excellent visible result and all at reasonable cost.
Response from the owner:Hi Beverley,
Thank you so much for your thoughtful feedback! We're glad to hear you were pleased with the punctuality, quality of the clean, and the value for money. Delivering excellent results with reliable service is what we aim for, and it's great to know we hit the mark.
We appreciate your support and hope to work with you again in the future!
Warm regards,
The Clean Green Team
Amazing job Joshua did! Was early for the booking, really nice/professional, and the end result was better than I expected it to be - we had a few stains that I thought would never come out but he managed to exceed my expectations! Thanks Josh. 10/10!
Response from the owner:Hi Tay,
Wow—thank you so much for the amazing review! We're thrilled to hear that Joshua exceeded your expectations and got those tough stains out. He takes great pride in his work, and it's always wonderful to see it recognized.
We're so glad you were happy with both the service and the results. Thanks again for the 10/10—we really appreciate your support and hope to help you again soon!
Best regards,
The Clean Green Team
Amazing results as always! We have 3 kids two dogs and two cats so we get our carpet cleaned a few times a year, the boys always leave it looking like brand new again, getting rid of coffee spill stains, nail polish, smooshed in bluetack, tar, toilet training accidents, you name it.
Response from the owner:Hi Jessica,
Thank you so much for your wonderful review! We know life gets busy (especially with kids and pets!), so we're thrilled to hear that the team continues to deliver the results you need. It’s always a pleasure helping bring your carpets back to life—no matter what gets thrown at them!
We truly appreciate your continued trust in us and look forward to seeing you again for the next refresh.
Warm regards,
The Clean Green Team
Very impressed with this company, so easy to deal with from office staff to Josh the carpet cleaner. Extremely highly recommended, an awesome company to deal with :):):)
Response from the owner:Hi Tracey,
Thank you so much for your kind words! We’re so glad you had a great experience from start to finish—from our office team to Josh out on the job. Your recommendation means the world to us, and we’re so happy to have made the process easy and enjoyable for you.
We look forward to helping you again soon—thanks for supporting our awesome team! 😊
Warm regards,
The Clean Green Team
PJ was awesome. Explained what he was doing and why. Kept in touch too. Great job. Recommended
Response from the owner:Hi Gail,
Thank you so much for your kind feedback! We're so glad to hear that JP provided excellent service and kept you informed throughout the process. We always aim to deliver the best experience possible, and it’s great to know you were pleased with the job. Your recommendation means a lot to us!
Looking forward to working with you again in the future!
Best regards,
The Clean Green Team
Was keep informed by text so you know when they were going to arrive. Great job done, and was given information afterwards that was useful
Response from the owner:Hi Chris,
Thank you for your great feedback! We're glad to hear you appreciated the communication and the information we provided. We believe keeping our clients informed is key to a smooth experience, and we're happy to hear the job was well done. Your satisfaction is important to us!
We look forward to helping you again in the future!
Best regards,
The Clean Green Team
Our couch is beautifully clean. Service was prompt and efficient. Would definitely use them again.
Response from the owner:Hi Teresa,
Thank you for your wonderful feedback! We're so glad to hear your couch is looking beautifully clean and that you were happy with the prompt and efficient service. It was a pleasure working with you, and we’d be thrilled to assist you again in the future!
Warm regards,
The Clean Green Team
I have used Clean Green Carpet Cleaning & Restorations, twice before. Their work is amazing, removing stains, and cleaning carpet, and their customer service is second to none. Would definitely keep using this company. 5 Stars......
Response from the owner:Hi Cherrie,
Thank you so much for the fantastic 5-star review! We're thrilled to hear that you've been happy with both the quality of our work and our customer service. It’s always a pleasure to have repeat clients like you, and we’re so grateful for your continued trust in us.
We look forward to working with you again and keeping your carpets looking their best!
Best regards,
The Clean Green Team
Response from the owner:Thank you Davon for taking the time to leave us a review 🙂
We look forward to working with you in the future.
Best regards,
The Clean Green Team
Great service. Smooth communication and easy to organise. Good job done. Recommend.
Response from the owner:Hi Raewyn,
Thank you for your great feedback! We’re so glad to hear that the service was smooth and easy to organize, and that you were happy with the job done. Your recommendation means a lot to us, and we truly appreciate your support.
We look forward to assisting you again in the future!
Best regards,
The Clean Green Team
Clean Green did a great job. My carpets look, and smell, a lot better!
Response from the owner:Hi Carol,
Thank you so much for your kind words! We're thrilled to hear that your carpets look and smell better. It’s always great to know our work made such a positive difference!
We look forward to helping you again in the future!
Best regards,
The Clean Green Team
Thanks for the awesome job on our carpets. They seem like brand new again. Cheers, Mike
Response from the owner:Hi Mike,
Thank you for the great feedback! We're so glad to hear that your carpets are looking like new again. It was a pleasure working with you, and we truly appreciate your support.
Cheers, and we look forward to helping you again in the future!
Best regards,
The Clean Green Team
Highly recommend Clean Green Carpet Cleaning.. JP is very efficient, professional and did an excellent job!
Response from the owner:Hi Debbie,
Thank you so much for the wonderful review! We're thrilled to hear that you were happy with JP's service. Efficiency, professionalism, and excellent results are what we strive for, and it’s great to know we hit the mark.
We truly appreciate your recommendation and look forward to serving you again in the future!
Best regards,
The Clean Green Team
Excellent prompt service
Response from the owner:Thank you Brian for taking the time to leave us a review, we really truly appreciate it.
I've used Clean Green Carpet Cleaning for years. They are very good, helpful and friendly. I'll continue to use them 😁
Response from the owner:Hi Elaine,
Thank you so much for your continued support and kind words! We're thrilled to hear that you've been happy with our service over the years. It's always a pleasure working with you, and we’re grateful for your loyalty.
We look forward to continuing to assist you in the future! 😊
Best regards,
The Clean Green Team
Our carpets were so stained and dirty as we’ve got a dog and a kitten and they look and feel as good as new!
Would highly recommend them!
Our carpets look amazing! Thank you so much!
Would highly recommend them!
Our carpets look amazing! Thank you so much!
Response from the owner:Thank you Mike and Ruth, for your lovely review. We love that you can enjoy fresh carpets again 🙂
There blurb said they shift furniture so I left the big stuff for them and emptied house of all smaller items. But as only one person turned up and didn’t shift any furniture there blurb is simply not true. On site less than 2 hrs charged out rate approximately $225.00 per hr. Not what I would call value for money… since posting review company has given me an apology and agreed refund. The blurb however was the reason I chose that company.
Response from the owner:Hi Paul,
Thank you for your feedback, and we truly apologize for the inconvenience you experienced. We understand how important it is to have clear expectations, and we regret that our service did not meet them in this case. We’re glad that we were able to address the issue with a refund, but we will certainly take your comments to heart to ensure more clarity going forward.
We appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future.
Best regards,
The Clean Green Team
JP and the team truly are experts in their field. We have used them on multiple occasions for both business and residential applications. They have always been punctual, go above and beyond to help with the extras and we have been satisfied with every job, every time. JP is especially clever with his chemicals to remove tricky stains from delicate carpet and flooring, as well as furniture stain removal. Can’t recommend these guys enough. Thanks team!
Response from the owner:Hi Aquarium Care New Zealand,
Thank you so much for the amazing review! We're thrilled to hear that you’ve been consistently happy with our service, whether for business or residential needs. JP and the team always aim to go above and beyond, and we’re glad to know our expertise has made a difference—especially with those tricky stains!
We truly appreciate your continued support and recommendation. Looking forward to working with you again in the future!
Best regards,
The Clean Green Team
Easy to organise, quick response, great service and good price. Carpet & couch look great. Thanks so much.
Response from the owner:Thank you for your lovely review Julz, we are so pleased that you are happy with the results.
I have used Clean Green since 2019 and they have always been great. I highly recommend them for their commitment to customer service, the quality of their workmanship and their great staff.
Response from the owner:Thank you so much Rob, as a team we are so pleased to have been able to provide our services to you, and that you are happy with us 🙂 Thank you for taking the time to leave us a review.
the team had cleaned my carpet about 2 months ago, it was amazing and then my german shepherd did a disgusting runny poo right through the house. Gave CGCC a call and they fitted me in, I'm so grateful, amazing service and fabulous clean. I've been using them for years and they just keep getting better
Response from the owner:Oh Brian, what an awesome review! Thank you so very much. So happy that we could help out and also that you continue to be pleased by our services. Thank you again,
CGCC Team
Five stars for efficient service, reliability and fantastic work. Extremely pleased with the result, couches look like new again. Thank for your great service. Will definitely use Clean Green again and highly recommend them.
Response from the owner:Thank you so very much Debbie for your kind review. We are so pleased you are happy with the results and appreciate your recommendation to others. Thank you again.
Great service, professionally cleaned and looking new when completed. Thank you for your hard work!!
Response from the owner:Thank you Marsden Orewa team! We always enjoy working with you 🙂
Response from the owner:Thank you Carol for your review 🙂 Always a pleasure to see you and be of service.
Easy to deal with.
Confirmed appointment
Even arrived early which was a bonus.
Fast, efficient service.
Highly recommend again !
Confirmed appointment
Even arrived early which was a bonus.
Fast, efficient service.
Highly recommend again !
Response from the owner:Thank you Mo, we appreciate your review immensely and look forward to seeing you again next time.
Great service, quick communication and our room smells nice and fresh again after smelling terrible of dog urine. Other suppliers had tried to remove it with no success. Very happy customers!
Response from the owner:Thank you Carla for your review. We are so pleased that we were able to fix the dog urine smells for you, and that you are able to enjoy a fresh smelling house again!
Not long ago I posted a not so good review about this company. And guess what, they contacted me, found out the reason for my dissatisfaction, came and fixed everything that I was unhappy with. It's just great that there are still companies that care not only about their profits but also about their reputation.
Response from the owner:Thank you Andrei, we really appreciate you allowing us to remedy what you were unhappy with, to turn your experience with us into a positive one. Our customers satisfaction is always our top priority so thank you for having us back to fix everything you were unhappy with. Thank you also for taking the time to leave a review (both the not so good one, which allowed us to contact you to fix this, and this updated positive one after we had fixed it).
JP and Joshua work hard and achieve excellent results. They are knowledgeable, listen and go the extra mile to make sure your needs are met. I recommend them to anyone
Response from the owner:Thank you Ric, we love that we can offer excellent results and going the extra mile! Thank you for taking time to leave us a lovely review, this means a lot to the whole team 🙂
Excellent service from Clean Green. Cleaned a 3 piece sweat for me, very good. Would recommend them.
Response from the owner:Thank you Alan for your review. We are so happy we could be of assistance to you. Please don't hesitate to reach out if we can help with anything in the future.
Friendly, professional people who enjoy the job they are doing.
Great service and very reasonably priced.
I highly recommend this service to anyone looking for a no nonsense job done in their home.
Great service and very reasonably priced.
I highly recommend this service to anyone looking for a no nonsense job done in their home.
Response from the owner:Thank you Mike for this review. This is so heart warming to hear, we really appreciate it.
Two jobs done on separate occasions. Carpet steam clean and repair to aluminium edging trim.
Outstanding communication, with follow-ups and reminders. Arrived on time. Neat, tidy and efficient. Met all expectations and are to be highly commended.
31 January 2025 - Once more for the 3rd time for carpet cleaning. A pleasure to deal with, meeting all our requirements.
Outstanding communication, with follow-ups and reminders. Arrived on time. Neat, tidy and efficient. Met all expectations and are to be highly commended.
31 January 2025 - Once more for the 3rd time for carpet cleaning. A pleasure to deal with, meeting all our requirements.
Response from the owner:Thank you so much Ted. We enjoy working with you, and look forward to being able to help in the future with anything you may need.
Excellent job done by Josh, sofa looks brand new again, thank you
Response from the owner:Thank you John! You are so very welcome, thank you for trusting us with cleaning your couch. We are so pleased that we could help.
Joshua arrived promptly and was very helpful. He worked quickly and efficiently. A very pleasant young man. We're very pleased with our clean carpet.
Response from the owner:Hi Lorelle,
Thank you for the kind words! We're so glad to hear that Joshua made a positive impression and that you’re pleased with your clean carpet. He’s a valued member of our team, and it’s great to know his efficiency and helpfulness made your experience a pleasant one.
We appreciate your support and look forward to assisting you again in the future!
Best regards,
The Clean Green Team
JP delivered great service! He arrived on time and open with communication, suggestions and interactive with us. Our carpets look brand new and all stains were removed and dried quickly! We will definitely use Clean Green Carpet Cleaning & Restoration again.
Response from the owner:Thank you Chrisna, we appreciate your kind review.
Outstanding service and communications resulting in a great restoration of the carpets at a very reasonable price. Thanks to JP, his knowledge and practical application.
Response from the owner:Hi JP,
Thank you so much for your fantastic feedback! We're thrilled to hear that you were happy with both the service and the results. JP takes great pride in his work, and it’s wonderful to know his expertise and communication made a difference. We’re also glad you found our pricing reasonable.
Thanks again for your support, and we look forward to assisting you in the future!
Best regards
The Clean Green Team
Amazing !! From requesting a quote to completing the job communication was spot on. JP was running late on a previous job but let us know. We could follow his progress via a link in the text message. He discussed the job prior to starting and gave us hints on looking after the carpet. Very knowledgeable and informative. He also learned how to take apart a recliner chair so it would fit through a doorway 🤣🤣 Corner protectors were put in doorway openings and on the exterior edges of furniture to stop any damage from the hoses. Excellent service and clean carpets at a very reasonable price. I would have no hesitation in recommending JP and the Clean Green Carpet Company.
Response from the owner:Hi Sharron,
Thank you so much for your amazing feedback! We’re thrilled to hear that you had such a positive experience from start to finish. It’s great to know that JP’s communication and care, from the job details to handling the recliner chair, made a difference. We always aim to go the extra mile to ensure everything runs smoothly and that your home is protected, so we’re happy to hear that it didn’t go unnoticed!
We truly appreciate your recommendation and your kind words about our service and pricing. It was a pleasure working with you, and we look forward to helping you again in the future!
Best regards,
The Clean Green Team
The service was very professional , organised and the Joshua did a good job of cleaning our carpets. Very Happy with the result!
Response from the owner:Hi Claudine,
Thank you so much for your wonderful feedback! We’re so glad to hear that you were happy with the professional service and the results of your carpet cleaning. Joshua takes great pride in his work, and it’s great to know it made such a positive impression.
We truly appreciate your support and look forward to serving you again in the future!
Best regards,
The Clean Green Team
They were quick efficient got rid of the Oil Stain on the carpet. I would not hesitate to recommend them to anyone
Response from the owner:Hi Sue,
Thank you for your kind words! We’re so glad to hear that we were able to remove the oil stain and provide a quick, efficient service. Your recommendation means a lot to us, and we truly appreciate your support!
We look forward to helping you again in the future!
Best regards,
The Clean Green Team
Clean Green delivered a great result on a job done on our carpet. They even adjusted their quote to a lower cost realising our rooms where smaller than originally thought. Will definitely get them to come back again!
Response from the owner:Hi MJ,
Thank you so much for your great feedback! We’re glad to hear you were happy with the results and that our team could adjust the quote to better suit your needs. We always strive to provide excellent service and fair pricing, and it’s great to know we achieved that for you.
We look forward to working with you again in the future!
Best regards,
The Clean Green Team
I’ve been using Clean Green for several years now and couldn’t be happier with their service. They’re incredibly reliable, fantastic communicators, and somehow manage to restore order to the chaos my young boys create. I have a small 3-bedroom home, plus a rug and couch they clean regularly—a valiant effort considering the state my kids leave them in!
Their rates are very reasonable, and their work is always top-notch. I now have a standing booking with JP and his team because, let’s face it, my carpets would be horrific without them. Highly recommend Clean Green to anyone looking for honest, professional cleaning services.
Their rates are very reasonable, and their work is always top-notch. I now have a standing booking with JP and his team because, let’s face it, my carpets would be horrific without them. Highly recommend Clean Green to anyone looking for honest, professional cleaning services.
Response from the owner:Thank you Victoria, a pleasure to be of service.
Great service, excellent quick quotes and communication and sparkling clean carpets! Thank you 👍👏
Response from the owner:Hi Lynne,
Thank you so much for the wonderful feedback! We're thrilled to hear that you were pleased with our service, quick quotes, and the sparkling clean carpets. It was a pleasure working with you, and we truly appreciate your support!
We look forward to assisting you again in the future!
Best regards,
The Clean Green Team
