SERVICE OVERVIEW
Our team are trained to remove even the most stubborn of stains. We are commonly called out to address stains such as coffee, rust, pet stains, urine and vomit.
Our stomach sinks when we spill something like red wine or coffee on carpet, or your child or pet vomits or has an accident. Don’t worry! We have specialised products that can help. Give us a call, and in the meantime, here’s some things you can do:
- Place a damp towel over the stain (keep the stain damp)
- Do not scrub the stain
- Do not use over-the-counter stain removal sprays on the stain, as time after time we have seen these ‘set’ the stain, making it almost impossible to remove.
- Even if we can’t completely remove the stain, we should be able to significantly improve it. We will discuss this with you before treatment.
- For urine stains, please see the pet section.
Please note: the products used for stain treatment do not carry the same dFe certification as our general products.
We love our pets, but sometimes their ‘accidents’, particularly from urine, can be a headache to deal with. Let us take away that headache for you.
Pet urine odours
- To effectively treat the smell of pet urine, we have specialist products available that neutralize the odour-causing bacteria.
- One-off accidents can be treated by treating the surface of the carpet only.
- When a pet has revisited the same area multiple times, the urine seeps through to the underside of the carpet and into the underlay. In these cases, the area affected needs to be lifted to treat and clean, dried and then relayed.
- Our team is equipped and trained to give you the right advice and service.
- When on site, ask us for recommendations of effective household products to use.
Pet stains
- Urine, when released onto carpet, will cause discolouring to most carpet types due to a process commonly known as chemical burning as it begins to oxidize.
- It is rare to have the colour restored after a chemical burn has taken place.
- The key to avoiding colour stains from pet urine is fast removal.
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JP and the team truly are experts in their field. We have used them on multiple occasions for both business and residential applications. They have always been punctual, go above and beyond to help with the extras and we have been satisfied with every job, every time. JP is especially clever with his chemicals to remove tricky stains from delicate carpet and flooring, as well as furniture stain removal. Can’t recommend these guys enough. Thanks team!
There blurb said they shift furniture so I left the big stuff for them and emptied house of all smaller items. But as only one person turned up and didn’t shift any furniture there blurb is simply not true. On site less than 2 hrs charged out rate approximately $225.00 per hr. Not what I would call value for money
Easy to organise, quick response, great service and good price. Carpet & couch look great. Thanks so much.
Response from the owner: Thank you for your lovely review Julz, we are so pleased that you are happy with the results.
I have used Clean Green since 2019 and they have always been great. I highly recommend them for their commitment to customer service, the quality of their workmanship and their great staff.
Response from the owner: Thank you so much Rob, as a team we are so pleased to have been able to provide our services to you, and that you are happy with us 🙂 Thank you for taking the time to leave us a review.
the team had cleaned my carpet about 2 months ago, it was amazing and then my german shepherd did a disgusting runny poo right through the house. Gave CGCC a call and they fitted me in, I'm so grateful, amazing service and fabulous clean. I've been using them for years and they just keep getting better
Response from the owner: Oh Brian, what an awesome review! Thank you so very much. So happy that we could help out and also that you continue to be pleased by our services. Thank you again, CGCC Team
Five stars for efficient service, reliability and fantastic work. Extremely pleased with the result, couches look like new again. Thank for your great service. Will definitely use Clean Green again and highly recommend them.
Response from the owner: Thank you so very much Debbie for your kind review. We are so pleased you are happy with the results and appreciate your recommendation to others. Thank you again.
Good service, communication, s.o.h, made this customer trust you, arrived on time, paid by eftpos, glad did before left, carpet dried few hours Thanks Josh and team
Response from the owner: Thank you so much N Koia for your lovely review. We are pleased we could work with you. Take care, and please don't hesitate to reach out if we can help with anything in the future.
Great service, professionally cleaned and looking new when completed. Thank you for your hard work!!
Response from the owner: Thank you Marsden Orewa team! We always enjoy working with you 🙂
Response from the owner: Thank you Carol for your review 🙂 Always a pleasure to see you and be of service.
Easy to deal with.Confirmed appointmentEven arrived early which was a bonus.Fast, efficient service.Highly recommend again !
Response from the owner: Thank you Mo, we appreciate your review immensely and look forward to seeing you again next time.
Great service, quick communication and our room smells nice and fresh again after smelling terrible of dog urine. Other suppliers had tried to remove it with no success. Very happy customers!
Response from the owner: Thank you Carla for your review. We are so pleased that we were able to fix the dog urine smells for you, and that you are able to enjoy a fresh smelling house again!
Not long ago I posted a not so good review about this company. And guess what, they contacted me, found out the reason for my dissatisfaction, came and fixed everything that I was unhappy with. It's just great that there are still companies that care not only about their profits but also about their reputation.
Response from the owner: Thank you Andrei, we really appreciate you allowing us to remedy what you were unhappy with, to turn your experience with us into a positive one. Our customers satisfaction is always our top priority so thank you for having us back to fix everything you were unhappy with. Thank you also for taking the time to leave a review (both the not so good one, which allowed us to contact you to fix this, and this updated positive one after we had fixed it).
JP and Joshua work hard and achieve excellent results. They are knowledgeable, listen and go the extra mile to make sure your needs are met. I recommend them to anyone
Response from the owner: Thank you Ric, we love that we can offer excellent results and going the extra mile! Thank you for taking time to leave us a lovely review, this means a lot to the whole team 🙂
Excellent service from Clean Green. Cleaned a 3 piece sweat for me, very good. Would recommend them.
Response from the owner: Thank you Alan for your review. We are so happy we could be of assistance to you. Please don't hesitate to reach out if we can help with anything in the future.
Friendly, professional people who enjoy the job they are doing.Great service and very reasonably priced.I highly recommend this service to anyone looking for a no nonsense job done in their home.
Response from the owner: Thank you Mike for this review. This is so heart warming to hear, we really appreciate it.
Two jobs done on separate occasions. Carpet steam clean and repair to aluminium edging trim.Outstanding communication, with follow-ups and reminders. Arrived on time. Neat, tidy and efficient. Met all expectations and are to be highly commended.31 January 2025 - Once more for the 3rd time for carpet cleaning. A pleasure to deal with, meeting all our requirements.
Response from the owner: Thank you so much Ted. We enjoy working with you, and look forward to being able to help in the future with anything you may need.
Excellent job done by Josh, sofa looks brand new again, thank you
Response from the owner: Thank you John! You are so very welcome, thank you for trusting us with cleaning your couch. We are so pleased that we could help.
Our carpets were so stained and dirty as we’ve got a dog and a kitten and they look and feel as good as new!Would highly recommend them!
Response from the owner: Thank you Mike and Ruth, for your lovely review. We love that you can enjoy fresh carpets again 🙂
Joshua arrived promptly and was very helpful. He worked quickly and efficiently. A very pleasant young man. We're very pleased with our clean carpet.
JP delivered great service! He arrived on time and open with communication, suggestions and interactive with us. Our carpets look brand new and all stains were removed and dried quickly! We will definitely use Clean Green Carpet Cleaning & Restoration again.
Response from the owner: Thank you Chrisna, we appreciate your kind review.
Outstanding service and communications resulting in a great restoration of the carpets at a very reasonable price. Thanks to JP, his knowledge and practical application.
Amazing !! From requesting a quote to completing the job communication was spot on. JP was running late on a previous job but let us know. We could follow his progress via a link in the text message. He discussed the job prior to starting and gave us hints on looking after the carpet. Very knowledgeable and informative. He also learned how to take apart a recliner chair so it would fit through a doorway 🤣🤣 Corner protectors were put in doorway openings and on the exterior edges of furniture to stop any damage from the hoses. Excellent service and clean carpets at a very reasonable price. I would have no hesitation in recommending JP and the Clean Green Carpet Company.
The service was very professional , organised and the Joshua did a good job of cleaning our carpets. Very Happy with the result!
They were quick efficient got rid of the Oil Stain on the carpet. I would not hesitate to recommend them to anyone
Clean Green delivered a great result on a job done on our carpet. They even adjusted their quote to a lower cost realising our rooms where smaller than originally thought. Will definitely get them to come back again!
I’ve been using Clean Green for several years now and couldn’t be happier with their service. They’re incredibly reliable, fantastic communicators, and somehow manage to restore order to the chaos my young boys create. I have a small 3-bedroom home, plus a rug and couch they clean regularly—a valiant effort considering the state my kids leave them in!Their rates are very reasonable, and their work is always top-notch. I now have a standing booking with JP and his team because, let’s face it, my carpets would be horrific without them. Highly recommend Clean Green to anyone looking for honest, professional cleaning services.
Response from the owner: Thank you Victoria, a pleasure to be of service.
Great service, excellent quick quotes and communication and sparkling clean carpets! Thank you 👍👏
I’ve happily been using Clean Green for years to clean my carpet. With an elderly dog in the house this annual clean has been even more important (with some in between cleans needed too!). I really love how they vacuum the carpet first with their specialised industrial-grade vacuums. JPand Josh always go the extra mile for me. Thanks Josh for a great job again this year. I wouldn’t hesitate to recommend the Clean Green Carpet Cleaning Team.
We had the clean green carpet do our whole house the job was well done at this place the operator did a great job and was very polite on arrival and professional over his time here plus cleaned the couch would recommend them to anyone thank you clean green well 👍✅
Based on our last experience we engaged JP againPrompt courteous and good value
Response from the owner: Thank you for your review, we are so happy to hear you are pleased with Clean Green 🙂
Great service, did a fantastic job of getting out all my pet stains and a very stubborn and old coffee stain. Would definitely use again.
Very happy with the service and clean. The guys were really helpful and did a great job. They worked well as team. I would highly recommend this firm in the future
Response from the owner: Thanks so much for the great review, Julie. A pleasure to help you out.
JP is a fantastic, professional guy to deal with, gave a super accurate quote, and the results are better than I could've hoped!
Great service. Quick and efficient, The carpet is relatively new, so my main aim was to maintain it and keep it in pristine condition. It really does look brand new all over again. Highly recommended for a non-toxic clean.
Our carets and three piece suit were cleaned and we are very pleased with the work carried out.
What an excellent company to deal with. The communication was top notch our cleaner person was friendly and did a fantastic job. Excellent reviewfor all involved.
Wonderful carpet clean and service! we booked last minute to get carpets cleaned and they were very accommodating and extremely efficient, will definitely book again 🙂 thanks heaps team love ya work!
First class service. Great communication throughout and did a great job removing difficult stains - left our carpet looking like new. Highly recommend.
Excellent quality service. Prompt response and quick booking.
Great job by the guys at Clean Green! Carpets look and smell amazing. They got the stains out plus the leftover pet urine smell. Whatever products they use they smell great. Carpets feel soft and clean. They really know what theyre doing and do it well. Highly recommend! Will use again in the future
JP always does an amazing job and he has great communication! As a mum of two boys and a dog, I have booked Clean Green for both carpet and upholstery cleaning many times and I am always so happy with the results 🙂
Polite efficient service. We will use them again.
Josh was very efficient and friendly and did a great job with our carpets. We really liked the vacuuming of the carpets before the cleaning process commenced.
Fabulous to deal with, efficient and professional service and our carpets and upholstery look fantastic.
Response from the owner: Thank you Katy for your kind words. We are so happy you are pleased with the results, that's exactly why we do this. 🙂
My house was full of old Pet stains and general wear, I was so pleased with the result I didn’t think it would come up as well as it did and so quickly, so wonderful when your expectations are exceeded. I feel like I’m living in a new home, thank you so much.
Great service and price as always, highly recommend Clean Green Carpet Cleaning.
Great communication, fantastic carpet and exit clean done for very reasonable price.
Our carpet looks fantastic! Very pleased with how it has turned out.
