SERVICE OVERVIEW
Our team are trained to remove even the most stubborn of stains. We are commonly called out to address stains such as coffee, rust, pet stains, urine and vomit.
Our stomach sinks when we spill something like red wine or coffee on carpet, or your child or pet vomits or has an accident. Don’t worry! We have specialised products that can help. Give us a call, and in the meantime, here’s some things you can do:
- Place a damp towel over the stain (keep the stain damp)
- Do not scrub the stain
- Do not use over-the-counter stain removal sprays on the stain, as time after time we have seen these ‘set’ the stain, making it almost impossible to remove.
- Even if we can’t completely remove the stain, we should be able to significantly improve it. We will discuss this with you before treatment.
- For urine stains, please see the pet section.
Please note: the products used for stain treatment do not carry the same dFe certification as our general products.
We love our pets, but sometimes their ‘accidents’, particularly from urine, can be a headache to deal with. Let us take away that headache for you.
Pet urine odours
- To effectively treat the smell of pet urine, we have specialist products available that neutralize the odour-causing bacteria.
- One-off accidents can be treated by treating the surface of the carpet only.
- When a pet has revisited the same area multiple times, the urine seeps through to the underside of the carpet and into the underlay. In these cases, the area affected needs to be lifted to treat and clean, dried and then relayed.
- Our team is equipped and trained to give you the right advice and service.
- When on site, ask us for recommendations of effective household products to use.
Pet stains
- Urine, when released onto carpet, will cause discolouring to most carpet types due to a process commonly known as chemical burning as it begins to oxidize.
- It is rare to have the colour restored after a chemical burn has taken place.
- The key to avoiding colour stains from pet urine is fast removal.
Services
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Based on our last experience we engaged JP againPrompt courteous and good value
Response from the owner: Thank you for your review, we are so happy to hear you are pleased with Clean Green 🙂
Great service, did a fantastic job of getting out all my pet stains and a very stubborn and old coffee stain. Would definitely use again.
Very happy with the service and clean. The guys were really helpful and did a great job. They worked well as team. I would highly recommend this firm in the future
Response from the owner: Thanks so much for the great review, Julie. A pleasure to help you out.
JP is a fantastic, professional guy to deal with, gave a super accurate quote, and the results are better than I could've hoped!
Great service. Quick and efficient, The carpet is relatively new, so my main aim was to maintain it and keep it in pristine condition. It really does look brand new all over again. Highly recommended for a non-toxic clean.
Our carets and three piece suit were cleaned and we are very pleased with the work carried out.
What an excellent company to deal with. The communication was top notch our cleaner person was friendly and did a fantastic job. Excellent reviewfor all involved.
Wonderful carpet clean and service! we booked last minute to get carpets cleaned and they were very accommodating and extremely efficient, will definitely book again 🙂 thanks heaps team love ya work!
First class service. Great communication throughout and did a great job removing difficult stains - left our carpet looking like new. Highly recommend.
Excellent quality service. Prompt response and quick booking.
Great job by the guys at Clean Green! Carpets look and smell amazing. They got the stains out plus the leftover pet urine smell. Whatever products they use they smell great. Carpets feel soft and clean. They really know what theyre doing and do it well. Highly recommend! Will use again in the future
JP always does an amazing job and he has great communication! As a mum of two boys and a dog, I have booked Clean Green for both carpet and upholstery cleaning many times and I am always so happy with the results 🙂
Polite efficient service. We will use them again.
Josh was very efficient and friendly and did a great job with our carpets. We really liked the vacuuming of the carpets before the cleaning process commenced.
Fabulous to deal with, efficient and professional service and our carpets and upholstery look fantastic.
Response from the owner: Thank you Katy for your kind words. We are so happy you are pleased with the results, that's exactly why we do this. 🙂
My house was full of old Pet stains and general wear, I was so pleased with the result I didn’t think it would come up as well as it did and so quickly, so wonderful when your expectations are exceeded. I feel like I’m living in a new home, thank you so much.
Great service and price as always, highly recommend Clean Green Carpet Cleaning.
Great communication, fantastic carpet and exit clean done for very reasonable price.
Our carpet looks fantastic! Very pleased with how it has turned out.
Very professional and respectful- thanks so much. It looks great
We were away on a road trip, when oldest called us to let us know one of our pets had an accident on our bed. I asked him to clean up as best as he could with an enzyme spray we keep for those little accidents. Unfortunately the wetness had sorted of leaked in between the two mattresses so we decided to contact JP from Clean Green cleaning. I had immediate replies and contact.Within 2 days they came and cleaned the mattresses and while they were here anyway I’d asked them to do the living room carpet as well. Son decided to have his carpets cleaned as well.We’re very happy with Clean Greens outstanding service and came home to a fresh house.
Great customer service, and amazing end result. Couches and carpets look great.Would 100% recommend
Thank you for the fantastic job Joshua The carpet looks clean and fresh Service was amazing you’re amazing Thank you so much Clean Green Carpet 🤩
Josh was so professional. Very friendly and he did such a good job. The carpets look great.
Very happy with the initial job, apart from one small area on the sofa arm. Called JP and he was very happy to return and redo area. So now everything is perfect. Thanks again JP.
The company contacted me a year after my first clean. Once again they arrived exactly on time and did a thorough job. Highly recommended.
Response from the owner: Thank you John for your review, we appreciate you taking the time to leave one. We are all so pleased you were happy with the results and the service.
Great job, carpet looks like new, thank you. Love your quick responses and efficiency!
I needed an urgent clean of our living room carpet - contacted Clean Green Carpet Cleaning (on someone else's recommendation) & within 3 hours it was done. Communication flawless & the clean immaculate.
Great service from JP and his team - communications leading up to the booking were excellent, and they did a top quality job of cleaning the carpet throughout the house, including removing some stains that had been there a while. Also provided good tips for minimising stains that may occur in future. Would definitely use again, and recommend to all.
Response from the owner: Thank you Char for taking the time to leave a lovely review. We are so pleased you are happy with the clean and service. We look forward to helping in the future if you need any assistance.
Very happy with the service overall
We are very happy with our carpet clean. JP is very knowledgeable and friendly. Highly recommended
We received exceptional service from JP and his team. The communication from the very beginning was excellent and the booking was made for the following week, at a time which suited us. The job itself was incredibly thorough - JP even came back a second time free of charge (at his suggestion) to make sure they had done absolutely everything they could to get the couch to tip-top condition. JP is very knowledgeable and was happy to give me several tips about maintaining a clean couch in the future. Although I found a cheaper quote elsewhere, it was 100% worth paying slightly extra for the service provided by Clean Green. I would absolutely recommend Clean Green Carpet Cleaning and Restoration, and I will definately use them again.
Response from the owner: Hi Amelia, Thank you so much for your kind review. We are so pleased to hear you are happy with the service we provided. Thank you for your recommendation, we look forward to working with you in the future if we can help with anything.
We had 2 couches cleaned, it was such and easy process from start to finish. JP & Josh were extremely efficient, helpful and friendly, they both arrived ahead of time with excellent communication and the prince was reasonable. We are more than happy with the result, the couches look brand new. I highly recommend Clean Green, it was a pleasure dealing with them and will definitely use them again. Thank you for your awesome service.
Response from the owner: Thank you Shirley for your lovely review, we are so happy to hear you were pleased with the service and results. We look forward to helping if you need anything in the future.
Amazing service fast easy reliable and so pleasant to deal with .Thanks do much for your flexibility and for getting the job done same day!Just fabulous!
Response from the owner: Thank you so much for taking the time to leave a kind review. Always here if you need us for anything in the future 🙂
I didn’t get the chance last night but a massive thank you to the locals that sent in suggestions and advice on carpet cleaning companies in the hbc areaI went ahead with JP from Clean Green Carpet Cleaning & Restoration absolutely impressed with the prompt communication from the admin side thank you so much I absolutely appreciate and love an “instant” response, I hate bloody waiting and waiting to hear back from anyone for that matter 😂 so thank you very much, that’s the sort of communication I love. JP was and is very knowledgeable and knows exactly what he’s talking about regarding “carpet cleaning” he also gave me and daughter some very educational information that will definitely be something I’d be doing to take care of my carpet moving forward, the team were consistent through out the whole day, JP even waited for me to knock of work to meet me at the home! and I finish work at 5pm, I mean who the hell wants to be still working after hours And the costs involved were even better and resonable for what I could afford.An absolute blessing thank you so much TeamClean Green carpet cleaning and restorationI’ll be recommending and using your goods and services again.Nga mihi 💕
Response from the owner: Thank you Te Kaha Kawa for your kind words and your amazing review. We enjoyed being able to help you with what you needed. We appreciate your lovely review and look forward to working with you again in the future should you need us.
Once again, Clean Green have come to my rescue for an urgent, nasty clean up.Great job!!!❤🙂🙂🙂🙂🙂
Response from the owner: Thank you so much Glenda. We are so pleased we were able to help with your urgent needs. 🙂
Highly recommend! I just purchased a house and was disappointed to find stains all over the carpet that had been hidden by furniture. This company responded to my queries quickly and were able to come out next day. Very happy with results and the price was reasonable. The carpet almost looks like new. Thank you!
Response from the owner: Thank you Sacha for your kind review. We were so happy to be able to remove the stains and freshen up the carpet in your new home! Enjoy your new house and your fresh carpet 🙂
Super impressed! We hired JP to get a nasty cat odour stain from a spare bedroom. He explained that we'd get more value for money by giving all the carpets in our house a going over, and I'm so happy we took him up on it! The process was so easy - I thought I'd be running around, moving furniture all day, but JP takes care of all of it. INSANE value for money - the house looks brand new and the odour seems to be completely gone!
Response from the owner: Thank you Steff for leaving us a review. SO happy that we could sort out the odour and get your carpet fresh again for you! Enjoy your fresh carpet 🙂
Happy with the service and result - thanks so much. Recommended.
Response from the owner: Thank you Ally for taking the time to leave us a review! We are so pleased to hear you are happy with the service and the results. Enjoy!!!
Excellent service by JP from Clean Green Carpets. Very happy with the carpet and upholstery clean. My lounge suite came up looking new. The service was excellent. The office lady Karin, was great in giving info, sending details and follow up, as I had to change my day. JP also gave me follow up on the times he would be at my premises.First class, highly recommended and yes, I will use them again.
Response from the owner: Thank you Joy for your kind review. So happy to work with you and have your carpet and upholstery feeling and looking fresh 🙂 We look forward to seeing you again next time.
Absolutely amazing service and 3rd time I have used them. Highly recommend
Response from the owner: Thank you Saving Hope Foundation, we always enjoy working with you 🙂
Excellent service - carpets perfect. Very happy with the result.
Response from the owner: Thank you Gail for taking the time to leave a kind review. We are so pleased you are happy with the results 🙂
Joshua from CGCC&R cleaned our cream couch and it has come up looking a million dollars. JP was prompt to reply and communicate and the cost was competitive.Absolutely no hesitation in recommending these guys
Response from the owner: Thank you so much Jacinta for taking time to leave your review, and for your kind words. Enjoy your fresh Couch 🙂
Does a great job on dog pee in carpets, like new. Professional service.
Response from the owner: Thank you Jono for your review, we are so pleased we could do this for you! Thank you for working with us 🙂
Excellent service, got mine done on the same day of booking. Happy with the results. Highly recommend them.
Response from the owner: Thank you Premnathan for leaving us a review! And for your kind recommendation. We hope you are enjoying the fresh carpet.
Excellent service and very accommodating. Highly recommended, thank you!
Response from the owner: Thank you thebalancedway for taking the time to leave your kind words in a review. We enjoyed working with you and look forward to next time.
Brilliant service. My carpets look and smell amazing. Would definitely recommend.
Response from the owner: Thank you for your lovely review Tina. We are so pleased you are happy with your carpets!
I had my couch and arm chair cleaned. Oh my it looks brand new and smells really good too.The team were so easy to get hold of. And we're super fast answering a few questions that I had. And easy to book in and get a quote. Couldn't of been any easier.They arrived on time, and went about the job. They wore boot covers in my house I really appreciate that! Gave my dogs lots of pet she loved that.The guy was friendly and payment was easy.I'm so glad I got this company in to clean my grubby couch. Will recommend to anyone and will use again in the futrue.
Response from the owner: Wow Kelly, thank you so much for your amazing review! So pleased that we could help, and that you found the process easy from start to finish! Enjoy your fresh couch and armchair 🙂
This is the second time I've used Clean Green and again, they were great! A very organised company who confirm dates and times in the days before the job and stick to them (or keep you updated if there is an emergency change of plan e.g. due to flooding jobs). Josh did an excellent job on the carpets. I highly recommend Clean Green.
Response from the owner: Thank you Janice for taking the time to leave a review for us. We are so pleased that you are happy with the service and results. We look forward to working with you again in the future 🙂
After contacting Clean Green to arrange to get a couple of mats shampooed JP called me back asking questions to make sure that they could do the job. In the end the job required a deep immersion clean by their opposition. He volunteered his competition names which meant that he lost work but it was the right thing to do. I was most impressed with his honestly and with his industry knowledge. Highly recommended.
Response from the owner: Wow Bill, thank you so much for your comments and recommendations. We always want what's best for our customers, even if that means directing them to someone else 🙂
